《民航乘务英语听力教程》是专为空中乘务、民航服务、空中商务等专业学生或有志于进入航空服务行业工作的学习者编写的系列英语听力教材。该教材遵循权威性、系统性、适用性、实践性和前瞻性的原则，内容包括听、说、读、写四种技能，同时进行语音训练和专业词汇扩展，强调听力技能的培养。本书力图通过生动的听力材料、逼真的情景再现体会空中乘务工作所涉及的各个层面，培养学生具有较扎实的英语语言基础和较强的英语综合应用能力。 《民航乘务英语听力教程》共10个单元，每单元计划用时4学时，不含学生课下预习及课后作业用时。

前 言 随着民航业人才的培养模式从单一依靠民航系统院校培养，发展成多点、多层次的民航人才培养格局，空中乘务专业学科建设与教材建设的规范性、前瞻性与实用性问题逐渐凸显，基于此，我们编写了《民航服务英语听力》一书，以满足行业对高质量、高素质人才的需求。本书总结了沈阳航空航天大学多年来的课堂实践经验，广泛征求了学生及教师意见，在强调教材专业特色的同时加入了新的栏目，如背景知识介绍、讨论等。 本书是专为空中乘务、民航服务、空中商务专业学生或有志于进入航空服务行业工作的学习者编写的英语听力教材。本书遵循权威性、系统性、实用性、实践性和前瞻性的原则，内容涵盖听、说、读、写四种技能，同时进行语音训练和专业词汇扩展，强调听力技能的培养。本书力图通过生动的听力材料、逼真的情景再现空中乘务工作所涉及的各个层面，使学生具有较扎实的英语语言基础，培养学生较强的英语综合应用能力。 本书主张选用当代英语的常见语体或文体的典型样本作为素材。每个单元不仅专业语言规范，而且富有文采，引人入胜，给人以启迪：选文题材以真实民航活动为背景，拓宽民航相关领域知识，体裁多样，语体兼顾书面语和口语，反映了英语作为国际交流用语的丰富性和多元性。 本书采用每单元设一主题的形式。其主题均为民航乘务服务中的常见话题，将语言学习贯穿在了解、思考、探讨民航乘务服务的各种问题的过程中，充分体现交际法的教学原则。 本书共10 个单元，每单元计划用时4 学时，不含学生课下预习及课后作业用时。高质量的空乘人才培养需要建立在科学的培养模式、规范的课程体系、合理的课程内容及有效的教学方法基础上。希望本书的出版能在优化全国空中乘务及相关专业培养计划、完善课程设置、丰富课程内容、传播交流有效教学方法方面尽绵薄之力。 编者

目 录 Unit 1 At a Travel Agency ····················································································1 Part A Micro-Listening ····················································································1 Part B Listening Task······················································································2 Part C Additional Listening···············································································5 Part D Announcements····················································································7 Part E Speaking Tasks ·····················································································7 Part F Home Listening ····················································································8 Unit 2 Booking Tickets ·····················································································.11 Part A Micro-Listening ·················································································.11 Part B Listening Task···················································································.12 Part C Additional Listening············································································.14 Part D Announcements·················································································.16 Part E Speaking Tasks ··················································································.17 Part F Home Listening ·················································································.17 Unit 3 At the Airport (I) ·····················································································.19 Part A Micro-Listening ·················································································.19 Part B Listening Task···················································································.20 Part C Additional Listening············································································.22 Part D Announcements·················································································.25 Part E Speaking Tasks ··················································································.26 Part F Home Listening ·················································································.26 Unit 4 At the Airport (II)·····················································································.30 Part A Micro-Listening ·················································································.30 Part B Listening Task···················································································.31 Part C Additional Listening············································································.33 Part D Announcements·················································································.35 Part E Speaking Tasks ··················································································.35 Part F Home Listening ·················································································.36 Unit 5 Departure ·····························································································.38 Part A Micro-Listening ·················································································.38 Part B Listening Task···················································································.39 Part C Additional Listening············································································.41 Part D Announcements·················································································.43 Part E Speaking Tasks ··················································································.43 Part F Home Listening ·················································································.44 Unit 6 Welcome Aboard····················································································.47 Part A Micro-Listening ·················································································.47 Part B Listening Task···················································································.48 Part C Additional Listening············································································.50 Part D Announcements·················································································.52 Part E Speaking Tasks ··················································································.53 Part F Home Listening ·················································································.53 Unit 7 In-Flight Service (I) ·················································································.56 Part A Micro-Listening ·················································································.56 Part B Listening Task···················································································.57 Part C Additional Listening············································································.59 Part D Announcements·················································································.61 Part E Speaking Tasks ··················································································.62 Part F Home Listening ·················································································.62 Unit 8 In-Flight Service (II) ················································································.64 Part A Micro-Listening ·················································································.64 Part B Listening Task···················································································.65 Part C Additional Listening············································································.67 Part D Announcements·················································································.70 Part E Speaking Tasks ··················································································.71 Part F Home Listening ·················································································.71 Unit 9 A Long-Haul Flight··················································································.72 Part A Micro-Listening ·················································································.72 Part B Listening Task···················································································.73 Part C Additional Listening············································································.75 Part D Announcements·················································································.77 Part E Speaking Tasks ··················································································.78 Part F Home Listening ·················································································.79 Unit 10 Air Crash ····························································································.81 Part A Micro-Listening ·················································································.81 Part B Listening Task···················································································.81 Part C Additional Listening············································································.84 Part D Announcements·················································································.87 Part E Speaking Tasks ··················································································.88 Part F Home Listening ·················································································.88 Appendix A ······································································································.90 Unit 1 At a Travel Agency ·············································································.90 Unit 2 Booking Tickets·················································································.98 Unit 3 At the Airport (I)················································································104 Unit 4 At the Airport (II)··············································································.111 Unit 5 Departure ························································································119 Unit 6 Welcome Aboard················································································126 Unit 7 In-Flight Service (I) ············································································134 Unit 8 In-Flight Service (II) ···········································································141 Unit 9 A Long-Haul Flight·············································································148 Unit 10 Air Crash ·······················································································155 Appendix B International Airlines ········································································163 Appendix C Terms for Cabin English ···································································166