本书共分 12章，包括：绪论、管理思想的发展、决策、计划、战略管理、组织、人力资源管理、领导、沟通、激励、控制、信息管理和知识管理。本书注重逻辑上的严密性，表述上追求凝练、准确。本书各章后附有形式多样的自我测试题，便于学生对所学知识进行练习、巩固和自我评测。 本书可作为高职高专院校、职业技术大学、成人教育学院经管类专业教材，也可供开设本课程的其他专业作为教材。

前 言第1章 绪论 .................................................................................................................................................1
1.1 管理的定义与职能 ................................................................................................................................1
1.2 管理者 ...................................................................................................................................................3
1.3 管理学概述 ............................................................................................................................................6
自我测试 ........................................................................................................................................................8

第 2章管理思想的发展 .........................................................................................................................11

2.1 管理理论形成之前的管理思想与管理实践 ........................................................................................11
2.2 古典管理理论 ......................................................................................................................................13
2.3 人际关系学说与行为科学理论 ...........................................................................................................18
2.4 现代管理理论 ......................................................................................................................................22
自我测试 ......................................................................................................................................................27

第3章 决策 ...............................................................................................................................................29

3.1 决策概述..............................................................................................................................................29
3.2 决策的程序 ..........................................................................................................................................31
3.3 决策的方法 ..........................................................................................................................................32
自我测试 ......................................................................................................................................................40

第4章 计划 ...............................................................................................................................................42

4.1 计划概述..............................................................................................................................................42
4.2 计划的类型 ..........................................................................................................................................43
4.3 计划工作的过程和方法 ......................................................................................................................45
4.4 目标管理..............................................................................................................................................49
自我测试 ......................................................................................................................................................52

第 5章 战略管理 ......................................................................................................................................54

5.1战略管理概述 ......................................................................................................................................54
5.2战略分析..............................................................................................................................................58
5.3战略的制定、实施与控制 ...................................................................................................................64
自我测试 ......................................................................................................................................................69

第6章 组织 ...............................................................................................................................................71

6.1 组织概述..............................................................................................................................................71

6.2 组织结构设计 ......................................................................................................................................72

6.3 组织文化..............................................................................................................................................77

6.4 组织变革..............................................................................................................................................79
自我测试 ......................................................................................................................................................81

IV

目录
第 7章人力资源管理 .............................................................................................................................85

7.1人力资源管理概述 ..............................................................................................................................85
7.2工作分析..............................................................................................................................................89
7.3员工的招聘、培训与开发 ...................................................................................................................92
7.4绩效管理与薪酬管理 ..........................................................................................................................96
自我测试....................................................................................................................................................102

第8章 领导 .............................................................................................................................................104

8.1 领导概述............................................................................................................................................104
8.2 领导者与领导集体 ............................................................................................................................107
8.3 领导理论与艺术 ................................................................................................................................112
自我测试....................................................................................................................................................117

第9章 沟通 .............................................................................................................................................119

9.1沟通概述............................................................................................................................................119
9.2沟通中的障碍 ....................................................................................................................................121
9.3沟通的技巧 ........................................................................................................................................122
9.4组织沟通网络 ....................................................................................................................................126
自我测试....................................................................................................................................................127

第10章 激励 ...........................................................................................................................................128

10.1 激励概述 ..........................................................................................................................................128
10.2 激励理论 ..........................................................................................................................................130
10.3 激励原则与方法 ..............................................................................................................................136
自我测试....................................................................................................................................................138

第11章 控制 ...........................................................................................................................................141

11.1 控制概述 ..........................................................................................................................................141
11.2 控制的类型及原则 ..........................................................................................................................145
11.3 控制的过程及条件 ..........................................................................................................................149
11.4 预算控制与非预算控制 ..................................................................................................................155
11.5 组织绩效的综合控制 ......................................................................................................................159
自我测试....................................................................................................................................................164

第 12章信息管理和知识管理 ............................................................................................................166

12.1 信息与信息管理 ..............................................................................................................................166
12.2 信息系统 ..........................................................................................................................................169
12.3 知识管理 ..........................................................................................................................................174
自我测试....................................................................................................................................................177

参考文献......................................................................................................................................................179