如何为团队提供其所需要的领导者？ 如何管理自己的团队，以使人们富有建设性和高效地一起工作？ 如何发挥自己对团队的影响力，确保得到最大限度的支持与合作？ 本书对上述问题及其他有关问题作了清楚而确切的解释。对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和技能的参考资料。

    ntroduction    The aim 1    The focus 2    The reader 3    The reading 3    The words 4    My background 5    Influences 5    Part 1: Identity    1 Groups and teams: What is the difference? 9    What makes a team a team? l0    The differences between groups and teams l5    Summary 20    2 Resources, roles and responsibilities 21    Resources 21    Roles 30    Responsibilities 32    Balancing roles and resources 33    Summary 37    3 Leadership 39    Defining the responsibility 39    Selecting strategies 44    Selecting styles 50    Summary 54       4 Self-identity 56    Feelings of accomplishment 56    Recognition 58    Authority 61    Purpose 63    Summary 66    Part 2: Process    5 Product and process 71    Product v process 72    The four levels of process 73    Summary 82    6 Managing process 84    Procedure and effective meetings 84    Structure and the maximization of resource 98    Behaviour and effective communication 106    Social dvnamics and a climate of openness 110    Summary 116    7 Process and the individual 118    Feelings of accomplishment 119    Recognition l2l    Authority 123       Purpose l25    The pendulum 126    Summary 132    Part 3: Skills    8 Interactive skills 137    9 Groupworking skills 142    Airtime l43    Information 154    Ideas l64    Reaction 178    Clarity l94    Summary 198    l0 Process management skills 200    Managing meetings 200    Managing group dynamics 207    Summary 220       11 Influencing skills 221    Persuasion styles 222     Persuasion strategy 228    Persuasion skills 234    Summary 244    Index 247