对于有效地计划和实施人事管理和产业关系，什么是关键的核心问题? 对于职业健康与安全，有哪些相关的法律? 从日本人的管理风格中可以得到什么启示? 在对待纪律松驰、不满和争议方面，有哪些有效的处理方法? 本书对上述问题及其他有关问题作了清楚而确切的解释。对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和技能的参考资料。

    1 lntroduction l    2 Planning the organization, planning the people 3    Planning the organization 4    Designing an organization - the options available 4    Factors influencing choice of organization structure 9    Planning the people 11    Personnel records l4    Predicting labour wastage 14    Measuring absenteeism l7    Controlling absenteeism and wastage l9    Adding a strategic dimension 2l    Putting the plan together 22    A human resource planning case study - ICL 23    References 26    3 Recruitment and selection 28    Recruitment policy 29    The labour market 30    Employment costs and the recruitment process 3l    Job definition 33    Job specifications 34    Key result areas 35    Language used in job specifications and key result area    statements 36    Competencies and selection 36    Finding applicants 37      Advertising for staff 38    Short listing 39    Selection 40    Criteria fOr selection methods 40    Interviewing 45    Intelligence tests 46    Personality tests 49    References 49    Biodata 50    Ability tests 52    Assessment centres 53    References 53    4 Motivation and reward management 55    Motivation 56    Reward management 59    Maintaining competitive rewards 61    Achieving internal equity based on job content 63    Payment by results 67    Appraisal 68    Pay for skills and competence 70    Performance management 72    References 75    5 Change. quality and integration 76    Culture 76    Communications 87    Total-quality management and continuous improvement 89    Training for change 9l    Rank Xerox UK Ltd - a case study in integration, change and    quality 96    References 99    6 Occupational health and safety 100    Accidents and ill health at work l00    The legal framework l03    Management of health and safety at work l09    References 117    7 Trade unions and collective bargaining 120    Trade-union membership, structure and government l20    Management-union relations 13l    References 149       8 Employee participation l52    What is participation? l52    Main forms of participation 154    Trends and rationales l61    Impact of participation 166    References l69    9 connict and discipline at work l7l    Conflict and its causes l7l    Grievance and disputes procedures l81    Disciplinary procedures l85    References 19l    10 Achieving an integrated approach l93    References l99    Index 200