商务英语写作教程（经济管理类课程教材·国际贸易系列）"

An Overview of Business Communication
Part One Business Letters
　Chapter 1 Parts and Formats of Business Letters
　Chapter 2 Sales Letters
　Chapter 3 Inquiries
　Chapter 4 Reply to Inquiries
　Chapter 5 Offers and Counter Proposals
　Chapter 6 Orders and Supplies
　Chapter 7 Letters Concerning Shipment
　Chapter 8 Letters about L/C Payment
　Chapter 9 Letters about Debt Collection
　Chapter 10 Claim and Adjustment Letters
Part Two Internal Business Communication
　Chapter 11 Memos
　Chapter 12 Reports
　Chapter 13 Meeting Minutes
Part Three Miscellaneous Letters
　Chapter 14 Goodwill Letters （I）
　Chapter 15 Goodwill Letters （II）
　Chapter 16 Goodwill Letters （Ⅲ）
　Chapter 17 Application Letters
　Chapter 18 Resume
　Chapter 19 Recommendations
　Chapter 20 Hiring Letters
　Chapter 21 Resignations and Replies
　Chapter 22 Appointments and Reservations
　Chapter 23 Faxes
　Chapter 24 Emails
Bibliography
Key to Exercises